By Email - Using this link will open your browser's Email with the subject "Technical Support".
Follow these instructions below and send it off.

Be sure to include:

• Your Name, Company name.
• Daytime Phone Number. (Very Important!)
• Specify Product (STARGATE, TCM-2W, TCM-PLUS, IR-XP2, Webx, etc.).
• Serial Number (Lower right edge of STARGATE circuit board).
• WinEVM Software & Firmware Version You Are Using. *
• Details Of Your Question Or Problem.

* (Click the 'SYS INFO' icon, with PC connected to your unit, to access S/W version & F/W version.)

By Fax - Fax the information above to 858-486-8789 anytime. We'll respond by phone between 10:00 am to 2:00 pm., M-F, Pacific Time. (Be sure to include daytime phone number.)

By Phone - Call 858-486-8787 10:00 am to 2:00 pm., M-F, Pacific Time.
Have your unit's Serial Number, WinEVM Software, and WinEVM Firmware version number ready.